Indirect Prompt Injection via Ingested Support Document
- Business Impact
- An attacker-controlled document ingested by the RAG pipeline could override the assistant's system instructions and cause the AI support agent to disclose internal tooling and issue unauthorized actions on the user's behalf.
- Recommendation
- Treat retrieved content as untrusted input, constrain tool-calling to strict schemas, enforce per-tool authorization on the server side, and add output-side guardrails and monitoring for anomalous tool invocations.